Getting Started
Introduction
What RectifAI is, who it is for, and why teams use it.
Introduction
RectifAI is an incident operations workspace for teams that run production systems and need a faster, cleaner way to coordinate during outages, service degradations, and operational incidents.
It brings together incident records, Jira Service Management, chat, paging, meetings, team ownership, system ownership, and reporting into one operational surface.
What RectifAI helps you do
- Declare and manage incidents from a shared workspace
- Connect Jira Service Management as the ITSM source of truth
- Route chat, paging, and bridge workflows through your chosen providers
- Map systems to teams so incidents carry the right context
- Track ownership, status changes, tasks, and follow-up work
- Review incident trends and generate AI-assisted workspace reports
Who it is for
- Engineering and SRE teams running customer-facing services
- Platform teams coordinating cross-team incident response
- IT and operations teams using Jira Service Management for recordkeeping
- Reliability leaders who want clearer reporting and cleaner process hygiene
Core ideas
| Concept | What it means |
|---|---|
| Workspace | Your team’s operational environment, with its own members, systems, teams, settings, and integrations |
| Incident | A live operational event being tracked and coordinated in RectifAI |
| System | A service, product area, or technical component you want to associate with incidents |
| Team | A responder group that owns systems and can be linked to chat or paging targets |
| Provider | The connected tool used for a capability like chat, paging, meetings, or ITSM |
| Problem record | A follow-up Jira issue created after an incident to track root cause and action items |
What RectifAI is not
RectifAI does not replace your existing chat, paging, or ITSM platforms. It sits above them and coordinates the workflow so your responders spend less time copying information between tools and more time resolving the issue.
How the app is organized
Once you enter a workspace, the main areas are:
- Dashboard: current incident activity, trend snapshots, and quick actions
- Incidents: declare, update, coordinate, and review incidents
- Systems: define the technical services you care about
- Teams: define ownership groups and responder routing
- Integrations: connect and configure JSM, chat, paging, and meeting providers
- Reports: review incident volume and AI-assisted operational analysis
- Workspace settings: manage membership, invites, branding, and administrative controls
Continue to Quick Start if you want the fastest path from sign-in to your first live workspace.