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Terms of Service

The legal agreement governing your use of RectifAI.

Terms of Service

Effective date: 19 April 2026
Last updated: 19 April 2026

These Terms of Service ("Terms") govern your access to and use of RectifAI (the "Service"), provided by Webb Applications ("we", "us", "our"), a company incorporated in England and Wales.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

1. The Service

RectifAI is a B2B incident operations platform that connects to your existing tools (Atlassian Jira Service Management, Slack, PagerDuty, Microsoft Teams, Zoom, and others) to provide a unified workspace for incident coordination, management, and reporting.

2. Eligibility

You must be at least 16 years old and able to form a binding contract to use the Service. The Service is intended for business use and not for personal or consumer purposes.

3. Accounts and workspaces

  • You are responsible for maintaining the security of your account credentials and OAuth integrations.
  • You must notify us immediately at support@webbapplications.co.uk if you suspect unauthorised access to your workspace.
  • You are responsible for all activity that occurs within your workspace, including actions taken by members you invite.
  • Each workspace is a separate operational environment; you may not share workspaces with unaffiliated organisations.

4. Acceptable use

You agree not to use the Service to:

  • Violate any applicable law or regulation
  • Upload, transmit, or store content that infringes third-party intellectual property rights
  • Attempt to gain unauthorised access to any system, account, or data
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use the Service to develop a competing product or service
  • Resell, sublicense, or otherwise make the Service available to third parties without our written consent
  • Transmit malware, spam, or any content designed to disrupt or damage the Service or its users
  • Circumvent any rate limits, security controls, or access restrictions

5. Data and privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.

  • You retain ownership of all data you input into the Service ("Customer Data").
  • You grant us a limited, non-exclusive licence to process Customer Data solely to provide the Service.
  • We will not sell Customer Data or use it for purposes other than operating and improving the Service.
  • You are responsible for ensuring you have the right to provide any personal data you submit through the Service and that doing so complies with applicable law.

6. Integrations and third-party services

The Service integrates with third-party platforms (Atlassian, Slack, PagerDuty, Microsoft, Zoom, Google, OpenAI, and others). You are responsible for:

  • Complying with the terms and policies of those third-party platforms
  • Ensuring that the OAuth credentials and API tokens you connect to RectifAI are authorised for use with the Service
  • Understanding that outages or changes in third-party platforms may affect the availability of related features in RectifAI

We are not responsible for the actions, availability, or policies of third-party platforms.

7. Intellectual property

  • The Service, including all software, design, documentation, and branding, is owned by Webb Applications and protected by intellectual property law.
  • Nothing in these Terms transfers any ownership right in the Service to you.
  • We may use your feedback and suggestions to improve the Service without compensation or attribution to you.

8. Fees and payment

Where the Service is provided under a paid plan:

  • Fees are due as specified in your order or subscription agreement.
  • Failure to pay may result in suspension or termination of your workspace.
  • We will provide at least 30 days' notice of price changes for existing subscribers.

9. Availability and changes

  • We aim to provide reliable service as described in our Service Level Agreement.
  • We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. For material changes, we will provide at least 30 days' written notice to workspace owners.
  • We may make changes to the Service without notice where required by law or to address a security risk.

10. Limitation of liability

To the maximum extent permitted by applicable law:

  • The Service is provided "as is" without warranty of any kind, express or implied.
  • We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
  • Our total liability to you for any claim arising under these Terms is limited to the fees you paid to us in the 12 months preceding the claim (or £100 if no fees were paid).
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, however caused.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify and hold harmless Webb Applications, its officers, employees, and contractors from any claim, damage, or expense (including reasonable legal fees) arising from:

  • Your use of the Service in violation of these Terms
  • Your Customer Data infringing a third party's rights
  • Your violation of any applicable law in connection with your use of the Service

12. Termination

  • You may stop using the Service at any time.
  • We may suspend or terminate your access if you breach these Terms and, where the breach is remediable, fail to remedy it within 14 days of written notice.
  • Upon termination, your right to access the Service ceases. We will retain your data for up to 30 days after termination before deletion, during which you may request an export. After 30 days, all workspace data will be permanently deleted.
  • To delete your workspace, contact support@webbapplications.co.uk.

13. Governing law and disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms that cannot be resolved by negotiation will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are based in the EU, you may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify workspace owners by email at least 30 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

15. Contact

For questions about these Terms:

Email: legal@webbapplications.co.uk
Post: Webb Applications, England, United Kingdom