Ownership & Roles

RectifAI supports both incident ownership and incident role assignment.

Incident owner

The owner is the primary accountable person for the incident.

Use the owner field when you need a single person clearly responsible for:

• driving the investigation
• coordinating next steps
• deciding when the incident is resolved

Incident roles

Roles let you assign named responsibilities to other workspace members during the incident.

Typical examples might include:

• commander
• communications lead
• scribe
• technical lead

The exact naming can follow your team’s operating model.

Why roles matter

Roles help reduce ambiguity during high-pressure work. They make it easier for a team to understand:

• who is leading
• who is communicating
• who is documenting
• who is executing follow-up work

Operational guidance

• always assign an owner for high-severity incidents
• keep role names consistent across incidents
• record handoffs in the incident instead of managing them only in chat
• review repeated role patterns during retrospectives to see where your process needs strengthening