Microsoft Teams OAuth Integration

Microsoft provides a shared OAuth connection for Microsoft Teams Chat and Microsoft Teams Meetings.

Prerequisites

• You are a workspace admin in RectifAI.
• The connected Microsoft account can grant the requested Microsoft Graph permissions.
• Your Microsoft tenant allows the application and requested scopes.
• If tenant consent is required in your environment, the authorization must be completed by an appropriate Microsoft administrator.

Add the Microsoft Teams integration

1. Open Workspace -> Integrations -> Chat -> Microsoft for Teams chat coverage, or Workspace -> Integrations -> Engage -> Microsoft for meeting coverage.
2. Click Connect Microsoft Teams.
3. Sign in with the Microsoft account that should authorize the workspace.
4. Review the Microsoft consent screen and approve access.
5. Return to RectifAI and confirm the Teams integration shows as connected.
6. If required, set Microsoft Teams as the default provider for Chat, Engage, or both.

Use Microsoft Teams in RectifAI

• Use one Microsoft connection for both Teams chat and Teams meeting workflows.
• Maintain incident chat coverage through Microsoft Graph-backed Teams access.
• Prepare and reuse Teams meeting coverage for incident response.

Remove the Microsoft Teams integration

1. Open Workspace -> Integrations -> Chat -> Microsoft or Workspace -> Integrations -> Engage -> Microsoft.
2. Click Disconnect.
3. Confirm the provider now shows as not connected.
4. If your tenant requires full removal, revoke the app from Microsoft Entra ID or your Microsoft 365 admin controls as well.

What happens after removal

• RectifAI stops using Teams for new chat and meeting workflows in that workspace.
• Because the Microsoft connection is shared, disconnecting it affects both the Chat and Engage categories.
• Existing Teams chats, channels, or meeting artifacts are not deleted automatically.
• Microsoft Graph subscriptions created earlier may remain active until they expire or are revoked on the Microsoft side.

Data handling

• RectifAI removes the stored Microsoft OAuth tokens for the workspace.
• Historical incident records stored in RectifAI remain under the normal retention policy.
• Microsoft-side content or subscriptions already created are not deleted automatically from your tenant.

Troubleshooting

If you run into trouble during setup or removal, see the Troubleshooting guide.