Zoom OAuth Integration

Zoom is supported as an Engage provider.

Prerequisites

• You are a workspace admin in RectifAI.
• The connection is completed by a Zoom account admin.
• The Zoom account allows the requested scopes and app approval.
• Zoom is set as the default engage provider if you want new incident bridges to use it automatically.

Add the Zoom integration

1. Open Workspace -> Integrations -> Engage -> Zoom.
2. Ensure a Zoom account admin is performing the connection.
3. Click Connect Zoom.
4. Sign in to Zoom if prompted.
5. Review the requested account-level permissions and approve access.
6. Return to RectifAI and confirm the integration shows as connected.
7. Set Zoom as the default Engage provider if you want incident bridge creation to use Zoom by default.

Use Zoom in RectifAI

• Create Zoom meetings directly from an incident.
• Share the meeting link with responders quickly during an active incident.
• Keep the meeting reference attached to the incident record for rejoin access.

Remove the Zoom integration

1. Open Workspace -> Integrations -> Engage -> Zoom.
2. Click Disconnect.
3. Confirm the provider now shows as not connected.
4. If you want to fully remove the app from Zoom, de-authorize or uninstall it from your Zoom account admin settings as well.

What happens after removal

• RectifAI stops creating new Zoom meetings for incidents.
• Existing Zoom meetings already created remain in Zoom until they are deleted there.
• Incident records in RectifAI may still show historical references to meetings that were created before removal.

Data handling

• RectifAI removes the stored Zoom OAuth tokens for the workspace.
• Historical incident records stored in RectifAI remain under the normal retention policy.
• Zoom-side meetings and participant data already created remain in Zoom unless removed there.

Troubleshooting

If you run into trouble during setup or removal, see the Troubleshooting guide.